Last Updated: December 7, 2025
Welcome to KRAG. We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application and services.
By using our app, you agree to the collection and use of information in accordance with this policy. This app is suitable for users of any age.
We collect several types of information to provide and improve our services:
We use the collected information for the following purposes:
We work with third-party service providers to operate our app and deliver our services:
These third parties have access to your information only to perform specific tasks on our behalf and are obligated not to disclose or use it for any other purpose.
Our app is designed to be used by individuals of any age who need courier and delivery services. We recognize that our services may be useful to families and individuals across all age groups.
If you are under 13 years of age, you must have your parent or legal guardian create an account on your behalf and provide consent for the collection and use of your personal information. Parents and guardians should supervise all activities, including ordering services and making payments.
If you are between 13 and 17 years of age, you may use the app with parental or guardian consent. We strongly recommend that parents or guardians supervise account activity, review orders before placement, and approve any payments or purchases.
Parents and guardians are encouraged to actively monitor their children's use of the app and should be aware of all orders placed and information shared. Parents can exercise all privacy rights on behalf of their children by contacting us using the information in Section 16.
We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:
However, please note that no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When data is no longer needed, we will securely delete or anonymize it.
You have the following rights regarding your personal information:
To exercise any of these rights, please contact us using the information provided below.
We use cookies and similar tracking technologies to track activity in our app and store certain information. You can instruct your device to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our service.
Your information may be transferred to and maintained on servers located outside of your country or jurisdiction where data protection laws may differ. By using our app, you consent to the transfer of your information to these locations.
We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the new Privacy Policy within the app and updating the "Last Updated" date. Your continued use of the app after such changes constitutes acceptance of the updated policy.
Our app is designed to serve users of all ages who need courier and delivery services. We are committed to protecting children's privacy and complying with applicable laws, including the Children's Online Privacy Protection Act (COPPA) in the United States.
We do not knowingly collect personal information from children under 13 without verifiable parental consent. For children under 13, a parent or legal guardian must:
When a child under 13 uses the app with parental consent, we may collect only the information necessary to provide our delivery services, including:
We do not use children's information for behavioral advertising or marketing purposes.
Parents and guardians have the right to:
If you are a parent or guardian and believe that your child has provided us with personal information without your consent, or if you wish to review, modify, or delete your child's information, please contact us immediately using the contact information in Section 16. We will promptly take steps to verify your identity and address your request.
If you are located in the European Economic Area (EEA), the UK, or Switzerland, you have certain rights under the General Data Protection Regulation (GDPR):
We process your personal data based on the following legal grounds:
Under GDPR, you have the following rights:
If you have questions about how we handle your personal data under GDPR, you may contact our data protection officer at kagiso@interkaglogistics.co.za.
We do not use automated decision-making or profiling that produces legal or similarly significant effects on you without your explicit consent or other legal basis.
When we transfer your data outside the EEA, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses approved by the European Commission or other legally recognized transfer mechanisms.
In the event of a data breach that is likely to result in a high risk to your rights and freedoms, we will notify you and the relevant supervisory authority within 72 hours of becoming aware of the breach, as required by GDPR.
The California Online Privacy Protection Act (CalOPPA) requires us to disclose how we respond to web browser "Do Not Track" signals and other privacy mechanisms. This section applies to California residents.
As described in this Privacy Policy, we collect the following categories of personal information:
Third parties, including Google Analytics and our payment processors, may collect information through our app as described in Section 4 of this Privacy Policy. These third parties have their own privacy policies governing their use of information.
You may:
Our app does not currently respond to "Do Not Track" (DNT) signals from web browsers. However, you can control tracking through your device settings and by adjusting your preferences for Google Analytics and other tracking technologies.
When we make material changes to this Privacy Policy, we will update the "Last Updated" date at the top of this policy and provide notice within the app. We may also send you an email notification if we have your email address on file.
To exercise your rights under CalOPPA or for any privacy-related questions, please use the contact information provided in Section 16 below.
If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA) and its amendment, the California Privacy Rights Act (CPRA), which became effective January 1, 2023:
We collect the following categories of personal information as defined by CCPA/CPRA:
We collect and use personal information for the following business purposes:
We collect personal information from the following sources:
We share personal information with the following categories of third parties:
Important: We do not sell your personal information to third parties and have not sold personal information in the preceding 12 months. We do not share personal information for cross-context behavioral advertising.
We retain each category of personal information for the following periods:
California residents have the following rights:
You have the right to request that we disclose:
You have the right to request deletion of your personal information, subject to certain exceptions (e.g., completing transactions, legal compliance, fraud detection, security purposes).
You have the right to request correction of inaccurate personal information we maintain about you.
You have the right to limit our use and disclosure of sensitive personal information to purposes necessary to provide our services. We only use sensitive personal information (payment card data) for the explicit purpose of processing your payments.
We do not sell your personal information. We do not share your personal information for cross-context behavioral advertising. If our practices change in the future, we will provide a "Do Not Sell or Share My Personal Information" link and honor your opt-out preferences.
We will not discriminate against you for exercising any of your CCPA/CPRA rights. We will not:
We do not use automated decision-making technology, including profiling, in a way that produces legal or similarly significant effects concerning you.
To exercise your CCPA/CPRA rights, you may:
You may designate an authorized agent to make requests on your behalf. To verify the agent's authority, we may require:
To protect your privacy and security, we verify your identity before processing requests. Our verification process may include:
We cannot respond to your request if we cannot verify your identity or authority to make the request.
We will respond to verifiable consumer requests within 45 days of receipt. If we need more time (up to an additional 45 days), we will inform you of the reason and extension period in writing. We will deliver our written response electronically unless you request otherwise.
We do not currently offer financial incentives or price differences related to the collection, retention, or sale of your personal information. If we implement such programs in the future, we will provide you with notice and obtain your opt-in consent.
At or before the point of collection, we inform you about the categories of personal information we collect and the purposes for which we use it, as detailed in this Privacy Policy.
For questions specifically about your California privacy rights or to exercise your rights, please contact us at:
In compliance with CPRA, we will maintain records of consumer requests and our responses. Upon request, we can provide statistics on the number and nature of requests we've received, as required by law.
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:
KRAG
Email: kagiso@interkaglogistics.co.za
Phone: 0836080536
Address: 14TH NOORDWYK, SHANA PARK APARTMENTS, MIDRAND, GAUTENG, 1685
We will respond to your inquiry within a reasonable timeframe.
By using the KRAG app, you acknowledge that you have read and understood this Privacy Policy and agree to its terms.